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General Support

Edit Your Thumbnail in YouTube

1. Log into YouTube. 2. On the righthand side of your screen, open the menu and click My Channel. 3. Open your video you want to edit and click Edit Video. 4. Choose from one of the 3 default thumbnails and click on it to set it, or choose custom thumbnail. 5. Hit Save Changes.

General Support

Can I resize an image if I don’t have a graphics program?

If you don’t have a graphics program and need to resize an image there is an alternate approach that will allow you to resize it. 1) Open Windows explorer (“My computer”) and go to the folder that has the image you would like to resize. 2) Right click on that image and choose send to …

General Support

Why do I receive an error when sending out emails

The most common cause for this error is that you don’t have your outgoing mail set to “require authentication”. This setting can be changed in your mail properties for this email account. 1. In outlook Express, click on “Accounts” in the “Tools” menu which will open the “Internet Accounts” window. 2. A list of email …

General Support

How do I set up my new email using Outlook Express?

Below are general instructions on how to set up your email account on your server. These instructions are assuming you are using Outlook Express 6.0. You need to be viewing the “Internet Accounts” window. This window often pops up the first time you run Outlook Express but not always. If it does not, or you …

General Support

How do I send my products to froogle?

Please note: This feature needs to be set up on your store before you can use the following instructions. If you would like to add this feature to your store, fill out a request on our help desk at http://support.duvys.com Instructions for uploading your products to Froogle: 1. Log in to the admin area of your …

General Support

Using Storeman to Upload Data

After using storeman to upload your latest information, there is one additional step that needs to be done. Once the upload is successful, log in to the administrative section of your site and on the left-hand side click on the # 2 next to “Advanced Packing” (under maintenance section). Once the screen tells you that …

General Support

Changing your screen resolution

1. Open Display in Control Panel (To open Display, click Start, click Control Panel, click Appearance and Themes, and then click Display). 2. On the Settings tab, under Screen resolution, drag the slider, and then click Apply. (A higher screen resolution reduces the size of items on your screen and increases the relative space on …